Support
We're here to help! Get the support you need for Best Academy.
Contact Support
Need help? Have a question? We're here to assist you. Reach out to our support team and we'll get back to you as soon as possible.
Response Time: We typically respond to all inquiries within 24-48 hours. For urgent matters, please include "URGENT" in your subject line.
Frequently Asked Questions
How do I create an account?
You can create an account directly within the Best Academy app. Simply download the app from the App Store and follow the registration process.
How do I access my courses?
Once you've created an account and logged in, you can browse and access all available courses from the main dashboard. Your progress is automatically saved and synced across all your devices.
Can I use Best Academy on multiple devices?
Yes! Best Academy is designed to work seamlessly across all your devices. Your progress, courses, and preferences are automatically synced when you log in with the same account.
What languages are supported?
Best Academy supports multiple languages, including English, Kurdish, and Arabic. You can change your language preference in the app settings.
How do I report a problem or bug?
If you encounter any issues or bugs, please email us at contact@best2.org with a detailed description of the problem. Include your device type, app version, and steps to reproduce the issue if possible.
How do I cancel my subscription?
You can manage your subscription through your Apple ID account settings. Go to Settings > [Your Name] > Subscriptions, then select Best Academy and choose to cancel or modify your subscription.
Getting Help
We're committed to providing excellent support to all our users. Here are the best ways to get help:
- Email Support: For general inquiries, technical issues, or feedback, email us at contact@best2.org
- Response Time: We aim to respond to all support requests within 24-48 hours
- Urgent Issues: For urgent matters, please include "URGENT" in your email subject line
- Bug Reports: When reporting bugs, please include your device type, iOS version, and app version for faster resolution
What to Include in Your Support Request
- Your name and email address
- Description of the issue or question
- Device type (iPhone, iPad, etc.)
- iOS version
- App version (found in app settings)
- Screenshots if applicable